Conference Agenda

DAY 1 - 16 APRIL 2018
10:00 am - 10:10 am Welcome Note by :
Ms. Ritu Marya, Editor-in-Chief, Franchise India & Entrepreneur Media
Lighting of Lamp & Inauguration
10:15 am - 10:40 am Inaugural session
10:40 am - 11:00 am Keynote
  • Krish Iyer,
    President and CEO, Walmart India

11:00 am - 11:30 am Session 1: Keynote: Omnichannel Leadership
The Power and Possibility of Omnichannel
Optimizing on Blended Commerce with Physical –Digital integration calls for innovation with omni-channel commerce and delivering an exceptional shopping experience across every touchpoint.
  • Vasanth Kumar,
    MD of Lifestyle International

11:30 am - 12:00 am Session 2 - Keynote: Measuring the value of experiential Experiential is a trend which continues to gain momentum in the industry and retailers are, very consciously, promoting the in-store 'experiences' to delight and surprise the customer in-store. The retailers at the forefront of experiential retailing will share tangible takeaways from strategy and implementation through to growth.
  • Patrik Antoni,
    Deputy Country Manager, IKEA India

12:00 pm - 12:30 pm Keynote: FMCG + Retail: Working together for better customer service
  • Suresh Narayanan,
    Chairman & Managing Director, Nestlé India

12:15 pm - 13:00 pm Session 4: Enhancing at the intersection: FMCG-Retail-ecommerce play
  • FMCG and retail /ecommerce have a common goal – to ensure a happy customer. How can the relationship between be enhanced?
  • How can FMCG and retail work together to better serve the customer?
  • What new service strategies will emerge as secret weapons for success?
  • Life without Grocers: Are FMCG ready to start selling their brands direct to consumers?
  • Damodar Mall,
    CEO- Grocery Retail, Reliance

  • Sadashiv Nayak,
    CEO, Big Bazaar

  • Samir Modi,
    Executive Director, Modi Enterprises

13:00 pm - 14:00 pm Lunch
Hall 1 Omni Channel Summit
14:00 pm - 14:45 pm Session 5: The future of retail: One size doesn't fit all The brick and mortar store : Bigger + Better or Smaller + Profitable
  • Parag Dani,
    Chief Executive Officer, GAP India

  • Sadashiv Nayak,
    CEO, Big Bazaar

  • Mohit Dhanjal,
    Director Retail, Raymond Limited

14:45 pm - 15:30 pm Session 6: The great debate – what next for malls?
  • How to win the battle for footfall and conversion?
  • Will destination malls help developers survive in the future?
  • Malls in the age of eCommerce: From experimental retail to product collection points
15:30 pm - 16:00 pm Session 7: Keynote : What does it take to transform a business with traditional retail roots into one which is digitally led?
  • Brian Bade,
    CEO, Reliance Digital

16:00 pm - 16:30 pm Session 8: Keynote: The Future Fit Retail Store: How Design and Tech is Changing the game A new set of brand behaviours is required to rebuild trust, reconnect with consumers and re-engage with communities.
With the role of the store changing, retailers need to place larger emphasis on store design and technology enabled service offerings to drive footfall.
16:30 pm - 17:30 pm Session 9: How The New Leadership for Retail Organization thinks The session will host a panel of retails highest rated Retail CEO's as they discuss on
  • What action is imperative to diversity and inclusion in the modern workplace?
  • How they've supercharged their strategies for recruiting and retaining talent.
  • How CEO's retailers are competing for hot digital talent with the disruptors and tech giants of this world.
  • How they are making their company culture more appealing?
  • Rajesh Jain,
    Managing Director & CEO, Sports & Leisure Apparel Limited- Lacoste Licensee in India

17:30 pm - 18:30 pm Session 10: Why the Data Economy is changing retail Reinventing the customer experience with analytics
  • Why understanding data is key to winning and retaining customers?
  • Why protecting data is key in retail customer experience?
  • Why analytics is a key tool in retail?
  • Shivanandan Pare,
    Head - New Digital Businesses: Aditya Birla Fashion & Retail Ltd

Hall 2 eRetail Summit
14:00 pm - 14:45 pm Session 5: Eretailer First & Always The right ROI in pure-play e-tailing
How are pure-play Eretailers presenting a superb customer experience? Understanding the investment required for implementing technology which offers a great on-line shopping experience and ensuring a great ROI. And using data to get to know customers and offer a personalised service.
  • Sujayath Ali,
    Co-founder, Voonik

  • Ulugbek Yuldashev,
    Founder and CEO,, UAE

14:45 pm - 15:30 pm Session 6: Panel : How the Chemistry between stores and online will change the Economics in Future years
  • Bringing the digital model in store and Vice-vera :What and where it is possible
  • The catch 22 of pricing -discounting goods with an eye on the bottom line
  • Tracking the customer down to each unique transaction And Incorporating consumers' escalations : what expereince customers
  • Advancing The Click and Collect model for Online-offline engagement
  • Sunil Nair,
    Chief Technology Officer, Spar India

  • Vishal Kapil,
    IT Director, Emerging Markets- India, Adidas India Marketing Pvt. Ltd.

  • Peyush Bansal,
    Founder & CEO, Lenskart

15:30 pm - 16:15 pm Session 7: Panel :Influencer Marketing Simplified
  • Why Influncer marketing works with Millennials and Generation Z for their interests, wants and needs
  • Upping your Social Media Report Card : Giving your brand a voice across all channels: scaling your social media exposure
  • Video as channel and Engagement as a Strategy
  • The ROI in Influncer Marketing : Tracking Likes to Buys
  • Pedro Baliza,
    VP, CMG.Asia, Veitnam

16:15 pm - 16:30 pm Keynote: Building a Community that Matters
  • Pulkit Trivedi,
    Director-E-commerce, Facebook India

16:30 pm - 17:15 pm Session 8: Keynote: Why Responsivness beats speed in supply chain
  • Differentiating delivery: surprising and delighting your customers
  • Delivering on same day delivery strategies
  • Predicting & Managing returns
17:15 pm - 18:00 pm Session 9: Innovation Lab
  • Bespoke – The hottest new trend
  • Digital shopping made easy
  • The Rental & Sharing market- where we are and where we are Headed
  • Subscprption market – Small But sound
  • Artificial Intelligence (AI): How it will eat the way we eat out, shop and buy
DAY 2 - 17 APRIL 2018
The Payments Summit
10:15 am - 11:15 am Session 1: Digital Payments: Where Do We Really Stand?
  • The mainstream adoption for Digital Payments – current Market size and trends
  • Is the wallet and payment industry headed towards consolidation?
  • Giving consumers a reason to register and use the e-payment service
  • What incentives will actually change consumer habits: rewards, in-app and online payments, offers and notifications
  • Using mobile payments as the catalyst for a better commerce experience
  • Is mobile payment infrastructure up to scratch?
  • Hemant Gala,
    Head of Payments, PhonePe- Flipkart

  • Giang Tran,
    Head of Payments, Rocket Internet

11:00 am - 11:20 am Session 2: Keynote: The Converging World Of Commerce And Payments. Transforming Transactions : Towards A Smart Cashless Society With Contactless Payment
  • The mainstream adoption for Digital Payments – current Market size and trends
  • Is the wallet and payment industry headed towards consolidation?
  • Giving consumers a reason to register and use the e-payment service
  • What incentives will actually change consumer habits: rewards, in-app and online payments, offers and notifications
  • Using mobile payments as the catalyst for a better commerce experience
  • Is mobile payment infrastructure up to scratch?
  • Joseph Chan,
    CEO, Asia Pay

11:20 am - 12:00 am Session 3:Integrated loyalty: Marrying rewards points to Digital Payments
  • The E- evolution of loyalty: Going beyond points and rewards
  • Adding 'Targeted Offers' in a Digital Payment infrastructure
  • Blurring the lines between payment experience and loyalty
  • Allowing customers to check out with a single tap in-store, online and in-app
  • Instilling strong loyalty programmes that increase footfall for merchants
  • Utilising the strong connection between mobile order and pay and loyalty programs
  • Leveraging data to predict peak hours and demand for products to alleviate congestion
12:00 pm - 12:30 pm Session 4: No Hack: Can Seamless But Secure Experiences Co-exist? Detecting and prohibiting payement fraud
Payments & Fintech Stream 2
  • Pinpointing the "real" location of the mobile device
  • Determining the model and if device is a prepaid device
  • Associating other transactions with the device
  • Determining if it is a card-present or a card-not-present transaction
  • Ascertaining if the financial information being used has been compromised
  • Valuating if your organisation has expertise, resources, time, and money to develop its own fraud solution
  • Conducting fraud audits that include evaluation of mobile fraud prevention
12:30 pm – 13:15 pm Session 5: Payment Revolution: How Will Blockchain Dramatically Change Digital Payments
  • Creating a new e-currency :Opportunities and Challenges
  • Bit coin payment integration to point of sale
  • How Block chain can bring legitimate touch in a supply chain – from a supplier to a manufacturer to a shipper
  • Producing data that is synchronised, replicated and shared securely
  • B2B global Payements Ease : How Blockchain cuts across geographies, banks and computer systems
  • How Crypto-currencies Allow quick movement of money at fraction of transaction cost
  • Samantha Zirkin,
    CEO, Point 93, New York

Hall 2: The Global Summit
10:30 pm - 11:00 pm Session 1: The Lens on The Japanese and Korean Retail Market:
How South Korean And japanses Retail Brands Are Winning Consumers in India
11:00 pm - 11:30 pm Session 2: China's Big promise for Indian retail market :
How China is Uplifting Made in China label to create effective consumer brand penetration in Indian market.
11:30 pm - 12:00 pm Session 3: The Middle East promise for Indian Retail:
The Middle-East Retailers are now eyeing India as a key market. Both Domestic Brands and Global Alliances from Middle east will change the retail scene for India.
12:00 pm - 12:30 pm Session 4: FireSide Chat
Glocalization :Being Global –Thinking Local

And as society drives towards more global brands, how going local will be the key to being fit for the future.
12:30 am – 13:00 pm Session 5: How Indian Brands are Going International :
  • Indian Retailers who have tested success in global markets will share how they have build Brands and organizations to support international growth
  • The structural changes the business has made to ensure its success in new markets.
  • Which decisions have led to success?
  • Best Practices for Success in Global Markets
13:00 pm – 13:20 pm Session 6: Keynote: Building A Global Ecommerce Business
  • The substantial Opportunity in cross-border trade
  • Target market strategies in eCommerce as you expand outside your country
  • The key challenges and solutions of Global Eretail trade
  • What it takes to Build a truly global ecommerce platform that can be replicated fast in other countries
12:45 pm – 13:15 pm Session 5: Global Brands – Big Opportunitty– Profitable Investments
13:15 pm – 14:15 pm Lunch
Tech Summit 2018~Powered by Entrepreneur
An afternoon with most forward thinking innovators in technology and customer Experiences debating on the theme of "Building Reliability at Scale"
Tech Summit 2018 is focused around revolutionizing, modernizing, and crafting incredible experiences through technology. With a focus on customer experience, innovative and knowledgeable Tech leaders from Indian and global markets will give you insights on latest and greatest in this exciting space! New technologies in artificial intelligence block chain, augmented and virtual reality and Internet of things is allowing businesses change the way people live and work. Consequently, it is changing how companies behave with their customers and partners.
The Ted style talks at tech Summit will give insights on the progressive technologies that are allowing businesses and their customers to engage with them for better products and service deliveries. This blend of technology and societal interactions are helping new age businesses build better partnerships and gain tremendous enterprise strength.
Tech Summit will address how to drive maximum potential from these revolutionary technologies and how companies could strengthen their critical process including service design and infrastructure transformation.
  • Business Intelligence: Making Big Data Small
  • Breaking legacy in Mobility: accelerating the deployment of electric vehicles (EVs) to maximize environmental and economic benefits.
  • Building a connected intelligent enterprise
  • Raising the Bar in artificial intelligence to be responsible, transparent, trustworthy to deal with the customer
  • Leveraging extended reality technologies to remove the distance to people, information and experiences