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How Voonik is enhancing the customer experience?

In its continued efforts to create a superlative experience for customers shopping online, Voonik, a personalisation-focused fashion marketplace has recently announced its partnership with Truecaller, one of the leading communication platforms in the worl

Tags: Voonik, Truecaller, ecommerce, TrueSDK

BY Indian Retailer Bureau  |  May 02, 2017  |  comments ( 0 )  | 
How Voonik is enhancing the customer experience?

In its continued efforts to create a superlative experience for customers shopping online, Voonik, a personalisation-focused fashion marketplace has recently announced its partnership with Truecaller, one of the leading communication platforms in the world. Throughthis strategic alliance, Voonik has integrated with True caller’s TrueSDK and Truecaller Priorityservices.

The TrueSDK integration will allow a frictionless onboarding experience for new users on Voonik using their True caller credentials to one-tap sign up.

The integration with True caller Priority will now let customers with the Truecaller app installed on their mobile phones easily identify IVR or delivery verification calls when shopping on Voonik.Any calls received by users who have placed an order on Voonik, will be clearly marked as ‘Voonik’s Order Team’ or ‘Voonik’s Delivery Team’, and will be color coded in purple that symbolises the colour of the brand. These two integrations will help enhance user experience at both ends of their journey.

Speaking on the brand new association, Sreevathsava Reddy, Senior Vice President – Business at Voonik, said, “We always strive to offer consumers better services and improve their experiences with each and every transaction. Our partnership with Truecaller is another firm step in that direction. We are pleased to partner with a trusted and popular identity platform like Truecaller that will significantly improve our onboarding and last mile delivery experience with the help of Truecaller’sTrueSDK and Priorityintegrations. This will not only reduce friction in our customer signups but will alsohelp increase the post-order call pick up rates”

Priyam Bose, Director and Head of Global Developer Relations at Truecaller said, “Consumersface a lot of friction when verifying their identity in apps and other digital services in daily life and we want to minimize that friction.TrueSDK and Truecaller Priority solutionswill not only offer a frictionless signup process and help filtergenuine calls to end users, but will also ensure that Voonik attains real efficiency in its entire consumer experience journeyfrom on boarding to transaction and last mile delivery.This partnership will surely help in offering a seamless experience to the consumer.”

 

Besides boosting customer satisfaction and keeping every customerupdated with the status of their purchase till the order is delivered, the new feature on Voonik will help to cut down on the ‘no response’ call rates and further drive growth and engagement. 





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