43 pc Prioritize Personalized Customer Support in Retail
In the fast-paced world of retail, delivering exceptional customer experience is not just a goal; it's a necessity. From the traditional markets of…
Customer Experience Needs to Be Disrupted With the Power of AI in E-Commerce
The Indian e-commerce industry has been growing by leaps and bounds and is expected to surpass the US by 2034 to become the world’s second-largest.…
How FMCG Companies can Build a Customer-Centric Supply Chain
As end-consumers increasingly make their presence on digital channels and platforms, companies and brands are reimagining their customer connect…
The Power of Operating Model in Customer Experience
 In an era where customer expectations are constantly evolving, the ability to adapt and innovate is paramount for any business striving to thrive.…
Explore Upcoming Events And New Age Agendas
  • IReC 2024
    29-30 Apr, Hotel Sheraton Grand, Bengaluru

    Launched in 2014, the Industry of Retail & eCommerce Summit has seen many years of growth, evolution and transition.

  • D2C INDIA 2024
    29-30 Apr, Hotel Sheraton Grand, Bengaluru

    Setting in Motion the New Commerce Revolution as the biggest and widest D2C community will gather in 2024.

  • Franchise India 2024 Delhi
    18-19 May, (IICC) India International Convention and Expo Centre, Delhi, India

    Meet 500+ franchisors across diverse industries, network with 40,000+ verified buyers, and gain insights from the startup community.

  • India EV Show
    29-30 June, Hall No. 3, Chennai Trade Centre, Chennai

    The INDIA EV SHOW's 4th edition is a Premier Show & Exhibition, sparking innovation and forging connections between emerging Startups and established heavyweights in the electric mobility arena.

  • FROEXPO Chennai
    29-30 June, Hall No. 2, Chennai Trade Centre, Chennai

    India’s premier and most trusted Business & Tradeshow is back in Chennai to provide a platform for highly evolved prospects, qualified investors, entrepreneurs from across India, neighbouring countries and delegations from other parts of the world.

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How to Enhance Customer Experience Through Digitization in the Retail Industry
'Customer is King' is an adage that has been etched in our minds since time immemorial, and it could not be further from the truth. Be it any…
The Power of Conversational Commerce: What Should CX Leaders Look Out For in 2023
With India clocking Rs 3,200 crore of digital transactions between April and July 2022, it is safe to say that the digital payment domain in the…
Address API: The Key To E-commerce Success
Most e-commerce business owners will agree that when it comes to sales, there is no greater horror than the dreaded churn rate on the checkout page.…
How AI is Creating a Customer Intelligence Pool for Businesses
In the age of Retail 4.0, Artificial Intelligence with connected technology enables retail enterprises to understand customers with multi-dimensional…
How AR and VR Technologies are Driving Customer Experiences
Augmented Reality (AR) and Virtual Reality (VR) connect the physical and digital worlds. With AR and VR, you can soak in information in a manner that…
5 Ways of Creating an Engaging and Effective Customer Experience Using Messaging
Bazaars are buzzing, shops are decked up and customers are happy shopping – online and offline. The festive season has truly brought cheer to…
How Brands are Leveraging Experiential Retail to Re-define Customer Experience
The future of retail is dynamic and exciting – rooted in the re-imagination of engagement channels, disruption of business models, and innovations in…
How Effective SaaS-based Tech Integration can be the Key to Navigating Cold Supply Chain Disruptions
Cold Supply Chain networks are at the core of food and pharma supply chains and are vital in ensuring optimal temperature-controlled environments are…
How Technology is Enabling a Superior Checkout Experience for Customers
Technology is paving the way for fast and frictionless checkouts, enabling convenient shopping experiences for customers and enhancing cart…
Why D2C Brands Prefer Collaboration over Competitive Prices
A Direct-to-Customer (D2C) business model is a recent development, which is often confused with conventional supply chains. In a conventional supply…
Why Delivering Experiences with Retail Real Estate is the Future of Shopping Centers
Starting the year on a positive note, according to real estate investment firm CBRE, leasing across India's high streets and malls is expected to…
How Customer Expectations have Caused an Essential Shift in Hyperlocal Fulfillment
The way we shop has radically changed over the past few years. Shopping for anything – groceries, medicines, apparel, or electronics – used to be an…
8 Customer Experience Mistakes Brands Make
Businesses today invest heavily in sales and marketing initiatives and enjoy great success. However, such an approach inevitably falls short of…
How Technology is Enabling a Superior Checkout Experience For Customers
Technology is paving the way for fast and frictionless checkouts, enabling convenient shopping experiences for customers and enhancing cart…
How Improving Customer Experience Can Enhance Company Valuations to As Much As 400 pc
Today creating an effective Customer Experience (CX) is about more than just ensuring your customers receive the products and services they desire in…
How is SR Shopping Mall Offering an Online, Immersive & Customer-Centric Shopping Experience
SR Shopping Mall (SRSM) was earlier entirely dependent on high footfalls for sales as it was one of the most popular shopping destinations in…
Rediscovering Retail
When strategies such as JIT (Just in Time), Agile Supply Chain, Lean Management, and many more are too big to fail to go for a toss, then what needs…
How Bright is the Future of Neighborhood Malls?
The neighborhood mall is a small community space. It can be in the middle of the town or a satellite town. Its size isn’t like a lifestyle center, it…
Preparing your Tech Team for the Diwali Season Sales
During this festive season of Dussehra and Diwali, Indian retailers are predicted to generate US$9.2 billion in online sales, according to Forrester…
Future of FMCG Sector in India
With household goods and personal care products amounting to up to 50 percent of FMCG sales in the country, the FMCG sector has proven to be India's…
How Online Fashion Brands are Using Analytics to Personalize Customer Experience
These days it is not unusual to hear words like PDP views, ATC and BTD ratios, checkout drop-offs, etc. in the corridors of a fashion start-up. The…
Retailers To Invest Aggressively in Customer Engagement, Cloud, IoT to Drive Efficiency
Indian retailers are gearing up to aggressively invest in customer engagement, cloud, Internet of Things, and other new-age technologies to drive…
How Retailers can Enhance Customer Experience Using?Tech Innovations?
The impact of COVID-19 accelerated the digital transformation across the retail industry. Besides ramping up capabilities to better serve consumers…
Grofers Elevates Real-Time Customer Experience for its Users
Grofers, one of India’s largest grocery e-retailers, delivers more than 20,000 orders on a daily basis across 26+ cities in the country.…
Role of Technology in Enhancing Consumer Experience
Remember the video of how an employee driving a fork-lane misses the spot and drops all the packaging on an unmarked area, leading all the shelves to…
How Headless Commerce Improves Customer Experience
To excel in their domain, e-commerce companies are coming up with Omnichannel strategies. Right from adopting state-of-the-art technical solutions to…
Digital Platforms: Centre for Delightful Customer Experience
“Customer is the KING”, this statement has never been truer.  The digitization of communication has pivoted the customer to the centre stage as…
Tips to Create a Stellar User Interface and How it Impacts Customer Retention
Over the last decade, user experience (UX) and Customer Experience (CX) have become well-known buzzwords for marketers around the world. Research…
New Normal 2021: Tech Logistics Trends?
The pandemic has driven unprecedented change across industries and one such industry that has been at the forefront of disruptions is the supply…
How Chatbots & Intelligent BPO Are Enhancing Customer Experience In Retail Industry
The post-pandemic era of isolation has shifted most in-person interactions to digital channels. We find most people reliant on either their phones or…
5 Keys to provide great Luxury Customer Experience
In today’s competitive world, undoubtedly, consumer is the king and companies need to exceed consumer expectations to create loyal customer base.…
How advanced digital technologies deliver immersive consumer experiences?
In this era of ‘Retail 2.0’, the lines between virtual and real are gradually blurring, with customers seeking convenience over costs. With numerous…
AI has the power to change how we search and how people shop
Customers today are embracing technology at an exciting pace. Their needs and expectations are constantly evolving and brands today need to focus on…
The Future of Immersive Customer Experience in the Retail Sector
Are you preparing to bring anything new to the in-store experience? If your answer is “no,” then elevate yourself. The coming years could be rough…
How Technology is Aiding in Improving Consumers Experience This Diwali
We live in a period where technology has become an inevitable aspect of our daily life. The smartphone and electronic devices simplify the tasks to a…
How Technology will make Retail Stores more Meaningful in the E-commerce Age?
Not many industries in India and the world may have benefitted from digital disruption as much as the retail industry. The fast-growing e-commerce…
Human Intelligence the future of AI?
For an average online consumer, the concept of artificial intelligence (AI) is not new. The user knows well that AI is helpful in ordering food from…
Omnichannel - The Future of Retail
Both customers and retailers across the world, just as in India, have evolved rapidly over the past few years. For instance, retailers in India are…
How Thomas Pink improved the customer experience and sales?
Thomas Pink was founded in 1984 and is now part of the LVMH (Moet Hennessy - LouisVuitton) Group, Today, the retailer is known for fashionable…
Future Lifestyle partners Cloudcherry to enhance customer shoping experience
In order to track, measure and improve in-store customer experience, Central, the multi-brand fashion department store from Future Lifestyle Fashions…
Enhancing customer experience
Nowadays, almost every book, shampoo, gadget and most of the other products are available on multiple platforms with competing sources. This makes…